Return and refund policy

Returns & Refunds

We accept refunds only under certain circumstances listed in return policy documents. If you want to apply your right to refund you need to complete few exact steps to start refund process.

Return & refund policy conditions.
Refund form.

If you have any questions, fell free to contact our Customer service here.

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Privacy & Cookie policy

Privacy & Cookies policy

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Who we are

Official Residence

Edelpharma s.r.o. Šrámkova 3212/10 40011, Usti nad Labem Czech Republic VATIN: CZ 28704746

Distribution Residence

Eucapil-Shop 160 00, Praha 6 Bubeneč Czech Republic

What personal data we collect and why we collect it

We use your data only for processing orders and increase quality of our services. We don't sent them to 3rd parties or sell your information, because we care about our customer privacy and anonymity! You data is save with us!

Reviews

When visitors leave review on the site we collect the data shown in the review form, and also the visitor’s IP address and browser user agent string to help spam detection.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. If you have any questions about privacy policy, feel free to contact our Customer service here.

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